Owner’s Responsibilities:
This is not a maintenance contract and does not cover the cost of routine/seasonal maintenance. Owner’s responsibilities include providing normal care and maintenance including but not limited to, cleaning evaporator or condensing coils, drains, burners or heat exchangers; lubrication; adjustments; normal filter maintenance; and accessibility for service. All maintenance must be performed in accordance with manufacturer specifications and by a servicer approved by Dynamic HVAC Extended Warranty. This Extended Warranty Agreement does not include a deductible amount for the service of the unit covered in the Agreement. If additional work is required by the servicer on the service of a unit not covered (excluded) in this Extended Service Agreement, additional costs must be agreed upon by the end user and servicer.
To Obtain Service
When repairs are required, homeowner is required to call the mechanical contractor. The contractor will repair equipment and will be paid by Dynamic HVAC Extended Warranty for services covered under this Extended Service Agreement, in accordance with the Terms and Conditions. If the contractor called is unable to perform the service on the equipment, or if emergency repairs* are necessary, call Dynamic HVAC Extended Warranty, at 304-390-4563 and a service/repair facility will be located for homeowner.
* Emergency repairs are those which involve the loss of heating or cooling that renders the dwelling uninhabitable. If unable to contact the service provider or Dynamic HVAC Extended Warranty prior to any required emergency repairs, it is the responsibility of the homeowner to notify Dynamic HVAC Extended Warranty within 48 hours of emergency service that emergency repairs were performed. All claims for emergency services will be considered and paid in the same manner as non-emergency services.
It is the responsibility of the homeowner to pay for the services rendered if a non-approved contractor is selected. Dynamic will reimburse the home owner based on the original contract and conditions. The homeowner will be responsible to pay any amount not paid by Dynamic HVAC Extended Warranty due to overtime charges, emergency call outs, and any charges charged by the un-approved contractor that are over and above the contract amount payout.
Repair Guarantee Period:
Standard Guarantee: Servicing contractor agrees to provide labor guarantee for (12 months) from date of repair along with any and all parts warranty coverage as provided by the part manufacturer.
Claim Submission
Upon inspection and diagnosis, if it is determined that the failure is covered by this Agreement, the service facility must submit a claim online with the following information; signed invoice and work order for any replacement parts for which charges are being made. The invoice must show model and serial number(s) of the equipment, the Agreement Number, and the service provider’s cost and/or charges. The work order/invoice must be submitted online within sixty (60) days of the date of failure at WWW.DYNAMICWARRANTY.COM processing and payment. Dynamic may be contacted for any questions at 304-390-4563.
Transfer of Extended Service Agreement
The remaining duration of this Extended Warranty Agreement can be transferred within 90 days in cases of change of ownership. If not transferred within 90 days of transfer of ownership “We” hold the right to void this contract. To transfer an Extended Service Agreement, current owner must mail a written request with proof of purchase of the successor owner, and original Extended Service Agreement document and a $30.00 transfer fee (payable by check or money order) to:
Dynamic Warranty
P.O. Box 1043
Hurricane, WV 25526
Cancellation:
Homeowner may cancel the Agreement for any reason during the first thirty (30) days after it is issued and obtain a full refund of the purchase price if no claims have been paid under this Extended Service Agreement. The Extended Warranty Agreement is automatically cancelled if the equipment is removed or relocated from the address identified in the agreement. We may cancel the Extended Warranty Agreement during the first sixty (60) days of the purchase date by mailing a notice of cancellation. We may also cancel this plan for the following reasons;
1. Any material misrepresentations; 2. Substantial breaches of contractual duties, conditions or warranties; 3. Substantial change in the risk assumed; specifically, improper installation and/or modification, abuse, negligence, misuse of equipment or unit, or if equipment listed is not used for its sole purpose, or failure to maintain the equipment as required in “Owner’s Responsibilities.”
The notice of cancellation will be in writing at the last known address of homeowner and contain all of the following; (a) the Agreement number; (b) the date of notice; (c) the effective date of the cancellation; and, (d) a detailed explanation of the reasons for cancellation. If we cancel the Agreement after the first thirty (30) days, homeowner will receive a prorated refund of the original purchase price of the Agreement based on the time remaining less a deduction for any services or claims that have been provided or paid under the extended service Agreement.
Disclosures
Transfer of agreement to new homeowner
The agreement is transferable to a new homeowner for only $30.00.
Transfer of agreement to new HVAC Company
The agreement is transferable to a new HVAC company for $75.00, along with a valid reason in writing.